"Without hesitation, Cregger is my company of choice, and I will confidently refer them to anyone in need of the services they provide!"
As a small business owner, I am hypersensitive to customer service. Because of the outstanding level of service I received from Cregger, I feel it's necessary to share my experience…
I have a 3-year-old water heater in my salon, which was purchased from, and installed by, a different company. Since purchasing the water heater, the pilot light has inexplicably extinguished itself on more than one occasion. Each time, unable to reignite it myself, I contacted the company that installed the unit. Each time, the installer/repair technician/owner experienced difficulty in reigniting the pilot light. On the most recent occurrence, 9 AM on a Thursday morning, he actually refused to come out to “fix” the issue, indicating that it was MY fault for buying the water heater that HE sold to ME.
Being a salon, the absence of hot water means I cannot service clients; thus, my business suffers. Frustrated, angry, and in dire need of a solution, I contacted Cregger Plumbing. Cue the superhero music because they saved the day!!!
The trophy for master facilitator goes to Emily, the customer service angel! Exceptional from the start, she immediately understood the importance of getting the water heater operational. My problem became her problem and, for the first time since the debacle began, my anxiety was gone and I could breathe.
The plumbers, Bob, Jason and David, should wear capes and an SP for Super Plumber across their chests. Identified as the culprit of my hot water woes, Bob replaced a faulty gas control valve. Jason and David returned to replace the hot and cold valves. Each Super Plumber was experienced, professional, clean and courteous. Most importantly, they were quick! Within a few hours, I had hot water!!!
Because of Cregger’s commitment to customer service, I was able to reopen Friday, one of the busiest days of the week. Without hesitation, Cregger is my company of choice, and I will confidently refer them to anyone in need of the services they provide!